eBook: Leading the Customer Experience: Inspirational Service Leadership (DRM EPUB)
 
電子書格式: DRM EPUB
作者: Sarah Cook 
製造商: Taylor and Francis
分類: Management: leadership & motivation , Sales & marketing management , Customer services , Project management software  
出版日期: 2016/03/09
頁數: 192
ISBN-10: 1317106776
ISBN-13: 9781317106777
書城編號: 20879907
 
>> 相關實體書
 


售價: $357.00

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商品簡介
 
Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation's strategic aims and goals centre on the delivery of excellent service. Loyal customers not only keep buying from a company but also recommend the business to others. It is clear that managers and leaders throughout an organisation have a key influence on the experience that customers receive. How leaders behave has a direct impact on their team member's motivation to go the extra mile to deliver excellent service for the customer. Sarah Cook's vision for Leading the Customer Experience is to provide practical advice, tools and techniques for managers in how to effectively lead and motivate their team to deliver the best possible customer service. This book encapsulates her research on the behaviours of leaders who successfully create an environment where employees deliver exceptional service and she brings a pragmatic and business focused approach to the topic. Each chapter contains a variety of case study examples from businesses in UK and Europe, Asia Pacific, US and BRIC countries. These include service organisations in the financial sector, manufacturing, hospitality, transport, healthcare, public and third sectors.

Sarah Cook 作者作品表

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eBook: Making a Success of Managing and Working Remotely (DRM PDF)
eBook: Battle for China's Spirit: Religious Revival, Repression, and Resistance under Xi Jinping (DRM PDF)
eBook: Battle for China's Spirit: Religious Revival, Repression, and Resistance under Xi Jinping (DRM EPUB)
eBook: Measuring Customer Service Effectiveness (DRM EPUB)
eBook: Measuring Customer Service Effectiveness (DRM PDF)
eBook: Measuring Customer Service Effectiveness (DRM PDF)
Information (Paperback)
eBook: Leading the Customer Experience: Inspirational Service Leadership (DRM PDF)
eBook: Leading the Customer Experience: Inspirational Service Leadership (DRM EPUB)
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eBook: Complaint Management Excellence: Creating Customer Loyalty through Service Recovery (DRM PDF)
eBook: Essential Time Management and Organisation: A Pocket Guide (DRM PDF)

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