eBook: Measuring Customer Service Effectiveness (DRM PDF)
 
電子書格式: DRM PDF
作者: Sarah Cook 
製造商: Taylor and Francis
分類: Research methods: general , Customer services  
出版日期: 2017/05/15
頁數: 174
ISBN-10: 1351919016
ISBN-13: 9781351919012
書城編號: 20995605
 
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售價: $509.00

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商品簡介
 
Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing, it is perishable and it is personal, so measuring it can be complicated and less than straightforward. Help is at hand. Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation to managing the results. The book also includes an exploration of the various techniques open for measuring effectiveness and how to use them. Utilising her consultancy experiences the author has ensured that there is plenty of ready-to-use materials to enable you to start measuring your own organisation's service effectiveness straight away.

Sarah Cook 作者作品表

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eBook: Making a Success of Managing and Working Remotely (DRM PDF)
eBook: Battle for China's Spirit: Religious Revival, Repression, and Resistance under Xi Jinping (DRM PDF)
eBook: Battle for China's Spirit: Religious Revival, Repression, and Resistance under Xi Jinping (DRM EPUB)
eBook: Measuring Customer Service Effectiveness (DRM EPUB)
eBook: Measuring Customer Service Effectiveness (DRM PDF)
eBook: Measuring Customer Service Effectiveness (DRM PDF)
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