eBook: Service Desk Handbook - A guide to service desk implementation, management and support (DRM EPUB)
 
電子書格式: DRM EPUB
作者: Sanjay Nair 
分類: Business & management ,
Management & management techniques ,
Office & workplace ,
Computing & information technology ,
Information technology: general issues ,
Computer science  
書城編號: 21876150


售價: $207.00

購買後立即進貨, 約需 1-4 天

 
 
製造商: IT Governance Publishing
出版日期: 2020/09/15
頁數: 102
ISBN: 9781787782372
 
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商品簡介
An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business.The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL to accomplish their tasks while making the necessary adaptations as per their organisation's needs.Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented.Topics covered include: Planning for a service desk; Telephony and tooling; The service desk team; Documentation; Performance measures; and Technology considerations - artificial intelligence and platforms and tools.
Sanjay Nair 作者作品表

eBook: Service Desk Handbook - A guide to service desk implementation, management and support (DRM PDF)

eBook: Service Desk Handbook - A guide to service desk implementation, management and support (DRM EPUB)

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