eBook: Managing Customer Experiences in an Omnichannel World (DRM EPUB)
 
電子書格式: DRM EPUB
作者: Taskın Dirsehan 
製造商: Emerald Publishing Limited
分類: E-commerce: business aspects ,
Sales & marketing ,
Customer services  
書城編號: 21898146


售價: $1027.00

購買後立即進貨, 約需 1-4 天
 
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出版日期: 2020/11/26
ISBN: 9781800433908

 
商品簡介
 
In a typical day, a customer's journey moves from a physical to a digital environment multiple times, to successfully and effectively manage a customer's experience organizations need to integrate both these environments in an omnichannel way.This edited book examines customer journeys, omnichannel retailing, digital and mobile marketing, augmented and virtual reality, gamification, artificial intelligence in marketing, blockchain applications and more to provide theoretical and practical methods of impact for businesses.The book provides insights for researchers and practitioners in the areas of marketing, digitalisation, service operations, management, communication, administrative sciences and more. The chapters intersect methodology, research, theory and applications all along the customer journey and customer touchpoints through digital and physical environments. Increasing technological developments and the wider integration of the Internet of Things will make the need for smooth omnichannel management for customers and consumers ever more important for organizations and a key factor of successful business strategy.

Taskın Dirsehan 作者作品表

eBook: Managing Customer Experiences in an Omnichannel World (DRM PDF)
eBook: Managing Customer Experiences in an Omnichannel World (DRM EPUB)

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