Unit 1 Reservations 訂房 Unit 2 Arrivals/Departures 貴賓抵達和離開 Unit 3 Checking In 入住 Unit 4 Facilities 設施 Unit 5 Food and Beverages 餐飲服務 Unit 6 Housekeeping 房務清潔 Unit 7 Concierge Service 禮賓服務 Unit 8 Event Planning 活動安排企劃 Unit 9 Checking Out 退房 Unit 10 Handling Complaints 客訴處理 Unit 11 Complaint Solutions 客訴解決方案 Unit 12 Job Interviews 面試
