This is the first book to focus on the people side of knowledge management--what it takes to get employees to contribute to a knowledge system. Robert Buckman explains how to orchestrate this culture change, drawing from the lessons learned by Buckman Laboratories--the leader and pioneer in knowledge management--in implementing award-winning knowledge systems. His book is a practical primer on how organizations can move from hoarding knowledge to sharing it, building a global strategy that allows them to respond faster than the competition to any customer's need on a global basis. Buckman reveals how to:

• Combat the biggest problem with implementing knowledge management--creating the culture that supports it
• Increase the speed of innovation globally across an organization
• Resolve technical problems quickly
• Make immediate, informed decisions to help solve customer issues
• Create new products based on customer input and demand