In the past, when goods and services were simpler, measurement of quality was self-evident. As business became more complicated, so too did the implementation of quality management and our ability to measure it. Ultimately, the practice of quality strayed from being a business practice to become much more of an engineering discipline producing plenty of data, but little actual improvement.
In Quality Management: Theory and Application, highly respected quality management specialist Peter Mauch shows you how to set up a Quality Management System (QMS) that will stay aligned with your business goals. Using examples from actual situations that can be readily applied in any industrial situation, these pages will show you how to:
Plan for quality by setting objectives and metrics, and creating effective flexible blueprints, and procedures
Get staff involved by understanding how to motivate and train them
Establish responsibility and accountability across your entire organization
Create the right reporting mechanisms and learn how to analyze them
Understand the value and particulars of certification
QMS is a performance-reporting system designed to accumulate and report data useful for the achievement of management’s objectives. Combining the technical aspects of quality engineering with successful business management practices, this book will teach you that quality is an ongoing practice, and that it must be implemented throughout an organization rather than stand as the responsibility of one department. Ultimately, through this system, you will align individual departments to continuously maximize quality throughout your entire organization.
Contents
Organizing for Quality
Objectives
Terminology
Introduction
Categorizing Duties
Leadership
Product or Service Producing
Support
Incongruence
Breaking Categories into Classifications
Leadership Classifications
Product- or Serviceng Classifications
Support Classifications
Basic Functional Structure
Quality Function Considerations
Authority, Accountability, and Responsibility
Authority Principles
Revise and Adjust
Communication
Summary
Review Questions
Planning for Quality
Objectives
Terminology
Introduction
Business Quality Planning
Elements of an Effective Quality System
Marketing
Setting Objectives
Long- and Short-Range Objectives
Setting Business Metrics
Process Quality Planning
General Information
Details
Failure Modes
Control
Project Planning
General Information
Status Reporting
Detail
Product Quality Planning
General Information
Detail
Product Verification and Validation Planning
Responsibility and Interfaces
Information Accessibility
Files and Records
Validation Facilities
Validation Personnel
Val...
