Effective communication is too vital for you to leave to chance. Make sure what you're saying is simple, clear, compelling and gets results. This title is your straightforward, practical and expert guide to the secrets of great communication for all the important scenarios you face in business today. With Emma Ledden's expert help, quick tips and proven three-step visual approach, you'll learn how to plan and prepare, know yourself, know your listener, keep in control, and much more.
