This ground-breaking textbook describes change as an on-going phenomenon: not an event that will soon be over but a permanent feature of organizational life. Taking a unique and refreshing approach, the text presents change as a communal process reinforced by multi-perspective stakeholder management with significant impact on individual and social responsibilities. It showcases how change is successfully achieved through relational communication based on conversations, narrations and storytelling. This approach has been extensively tested over many years in university education programmes around the world. Now in its second edition, Managing Organizational Change provides students with an insightful overview of change management that realistically reflects the needs of organizations today to respond to, include and empower their employees.

Written by an experienced instructor and researcher, this textbook is ideal for undergraduate and postgraduate students of change management and for those aspiring to become managers and consultants.

New to this Edition:
- An extended coverage of diagnosis and intervention with an emphasis on appreciative inquiry
- Revised cases and newer conversational episodes from a wide variety of conversational settings
- A variety of activities designed to engage students and enhance their learning outcomes