eBook: Care Packages for Your Customers: An Idea a Week to Enhance Customer Service (DRM PDF)
 
電子書格式: DRM PDF
作者: Barbara Glanz 
分類: Industrial or vocational training ,
Customer services  
書城編號: 20137045

原價: HK$293.00
現售: HK$278.35 節省: HK$14.65

購買後立即進貨, 約需 1-4 天

 
 
製造商: McGraw-Hill Education
出版日期: 2007/03/31
頁數: 198
ISBN: 9780071509480
 
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商品簡介
CARE to build a customer-focused company! Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service. Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes Self-assessments, brainstorming exercises, checklists, and worksheets Real-life examples of how companies create enhanced customer experiences Helpful how-to tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance Time-tested strategies for doing business, such as The Five Loyalty Builders and The Eleven Rules for Good Listening
Barbara Glanz 作者作品表

eBook: Care Packages for Your Customers: An Idea a Week to Enhance Customer Service (DRM PDF)

eBook: Handle With CARE: Motivating and Retaining Employees: Creative, Lost-Cost Ways to Raise Morale, Increase Commitment, and Reduce Turnover (DRM P

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