This book explores the need for innovative approaches to administrative digitization, leveraging technologies such as AI, blockchain, and smart processes to meet citizens' expectations, with a particular focus on the role of Chief Digital Officers (CDOs) in driving successful digital transformations within public institutions. Administrative digitization requires fresh inputs to match the leaps seen in the industry sector, utilizing technologies like AI-driven automation, blockchain transactions, and security tools. Smart process solutions are seen as transformative in upholding service standards aligned with citizens' state expectations. Unlike commercial companies, collaboration offers those overseeing public sector digitization enhanced scaling opportunities by drawing from experiences in other regions and metropolises, directly applicable and reusable. In the public realm, digital strategies mirror legal and social conditions, necessitating adjustments and adaptation options for Chief Digital Officers as they lead digital transformation. Methodological focal points in task structure redesign, process optimization, and motivating actors yield diverse action areas for the CDO's new role in public institutions. This book explores the instruments, strategies, and attitudes necessary to successfully implement transformative initiatives in organizations, emphasizing proven concepts with practical applicability, enabling readers to derive their own interaction options as digital guidance leaders. The book is a concise introduction to the specific requirements for visionary designers driving dynamic changes in user-centric public services.
