Complaint Management Excellence (Paperback)
 
作者: Sarah Cook 
出版社: KOGAN PAGE
書城編號: 419473


售價: $448.00

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出版日期: 2012/05/03
尺寸: 234x159x19mm
重量: 321 grams
ISBN-10: 0749465301
ISBN-13: 9780749465308
 
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商品簡介
 

Across the global economy, customers' expectations are continually rising but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones.

Consultant Sarah Cook provides practical advice, tools and techniques for managers to manage any complaints that come into their organization. Being able to properly handle customers' complaints and needs will improve the long term prospects for a company and can have a tremendous additional effect in terms of boosting employee morale.

Including case studies from several international companies, Complaint Management Excellence explains what customers are really looking for when they make a complaint, how to avoid conflict and how managers can lead the change to ensure the best experience for all.

Sarah Cook 作者作品表

Pimp Your Noodles (Hardcover)
eBook: Pimp Your Noodles (DRM EPUB)
eBook: Making a Success of Managing and Working Remotely (DRM EPUB)
eBook: Making a Success of Managing and Working Remotely (DRM PDF)
eBook: Battle for China's Spirit: Religious Revival, Repression, and Resistance under Xi Jinping (DRM PDF)
eBook: Battle for China's Spirit: Religious Revival, Repression, and Resistance under Xi Jinping (DRM EPUB)
eBook: Measuring Customer Service Effectiveness (DRM EPUB)
eBook: Measuring Customer Service Effectiveness (DRM PDF)
eBook: Measuring Customer Service Effectiveness (DRM PDF)
Information (Paperback)
eBook: Leading the Customer Experience: Inspirational Service Leadership (DRM PDF)
eBook: Leading the Customer Experience: Inspirational Service Leadership (DRM EPUB)
Good Food: Traybakes (Paperback)
Germaine Koh Weather Systems (Hardcover)
Good Food: More Slow Cooker Favourites (Paperback)
Good Food: Low-calorie Recipes (Paperback)
Complaint Management Excellence (Paperback)
eBook: Complaint Management Excellence: Creating Customer Loyalty through Service Recovery (DRM EPUB)
eBook: Complaint Management Excellence: Creating Customer Loyalty through Service Recovery (DRM PDF)
eBook: Essential Time Management and Organisation: A Pocket Guide (DRM PDF)

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