Process Improvement and CMMI® for Systems and Software provides a workable approach for achieving cost-effective process improvements for systems and software. Focusing on planning, implementation, and management in system and software processes, it supplies a brief overview of basic strategic planning models and covers fundamental concepts and approaches for system and software measurement, testing, and improvements.

The book represents the significant cumulative experience of the authors who were among the first to introduce quality management to the software development processes. It introduces CMMI® and various other software and systems process models. It also provides readers with an easy-to-follow methodology for evaluating the status of development and maintenance processes and for determining the return on investment for process improvements.

The authors examine beta testing and various testing and usability programs. They highlight examples of useful metrics for monitoring process improvement projects and explain how to establish baselines against which to measure achieved improvements. Divided into four parts, this practical resource covers:

Strategy and basics of quality and process improvement Assessment and measurement in systems and software Improvements and testing of systems and software Managing and reporting data

The text concludes with a realistic case study that illustrates how the process improvement effort is structured and brings together the methods, tools, and techniques discussed. Spelling out how to lay out a reasoned plan for process improvement, this book supplies readers with concrete action plans for setting up process improvement initiatives that are effective, efficient, and sustainable.

Contents

PART I: STRATEGY AND BASICS OF QUALITY AND PROCESS IMPROVEMENT

The Strategic Role of Systems and Software Quality

Basic Strategic Planning

Strategic Planning Models

Elements of System and SQuality

Deployment of Strategic Quality Goals

Strategic Maps and Balanced Scorecards

Basic Elements of Continuous Process Improvement

Continuous Improvement Infrastructures

Process Improvement Projects and Measurement Programs

Six Sigma (DMAIC and DFSS Methodology)

Enterprise Knowledge Development (EKD)

Organizational Patterns

Part II: ASSESSMENT AND MEASUREMENT IN SYSTEMS AND SOFTWARE DEVELOPMENT

CMMI, People CMM, Personal and Team Software Process, eSCM, ITIL, and ISO Standards

Capability Maturity Model Integration (CMMI)

People CMM

Personal and Team Software Process

eSourcing Capability Model (eSCM)

Information Technology Infrastructure Library® (ITIL®)

ISO Standards and Models

System and Software Measurement Programs

Defining Measures for Process Control and Improvement

Effectiveness of Process Measurement Programs

Measurement Programs Implementation Steps